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Job Details

Product Specialist

Job Number:
J0917-0085 - Full Time
Location:
Montreal, Quebec
Salary:
Open
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Product Specialist

Amazing opportunity for a tech-savvy Product Specialist to join a motivated, dynamic and innovative company!

Title: Product Specialist
Location: Montreal
Position status: Full time permanent
Salary Competitive + benefits + RRSP contributions

TO APPLY: Please create a profile online and send your resume to: Emily Woods at emily.woods@groomassocies.com

Our client is provides cloud based software and digital products for media owners and operators, across many industries. They are looking for a Product Specialist to join their team to work closely with Sales to provide technical assistance during product evaluations, onboarding and integration projects for prospects and clients.

Responsibilities:
● Perform product demonstrations and showcase product capabilities to prospects and clients
● Provide product training online or in-person
● Assist with RFP/RFI technical responses
● Interface with Product Management to provide feedback
● Provide extended support, training services and assistance onboarding clients applications running in Windows or Linux environments
● Provide consultation to customers for integration projects
● Interface with the Support team to escalate issues
● Answer detailed questions about the product and host release webinars

Qualifications:

● College diploma or university degree in IT or Business. However pertinent experience will be taken into consideration
● Experience working with Windows and Linux operating systems
● Thorough understanding of computer, networking and display hardware
● Good understanding of video encoding and related technologies
● Experience in project management or demonstrated project management skills
● Excellent written and oral English and French skills (other languages are a plus)
● Demonstrated abilities to provide training and demos in a group setting
● Customer oriented and ability to provide quality customer support
● Experience with Ticketing Systems and Support services
● Must be business minded, self-motivated, dependable, creative and customer focused
● Team player
● Ability and availability to travel abroad when necessary
● Strong organizational skills
● Strong work ethic and interpersonal skills
● Ability to work under pressure and manage stress

Preferred Technical Skills:

● Experience with HTML5, Javascript and CSS
● Experience with web services and web development
● Experience with Batch script in Windows and Bash script in Linux
● Experience with SQL, RDBMS and Cloud databases


Votre partenaire en recrutement – Your recruitment partner www.groomassocies.com
For technical assistance related to the application process, please contact us at webhelp.njoyn@cgi.com or call 1-877-427-7717 Monday to Friday 8:00am-8:00pm EST.