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Job Details

Bilingual Customer Help Desk Specialist

Job Number:
J0817-0087 - Full Time
Location:
Montreal, Quebec
Salary:
Open
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Bilingual Customer Help Desk Specialist

Title: Bilingual Customer Help Desk Specialist
Industry: Printing
Location: Montreal (VSL)
Position status: Contract

TO APPLY: Please create a profile online and send your resume to: Norine Achouba at n.achouba@groomassocies.com
Responsibilities:

• Accountable for the diagnosis and repair of equipment hardware and software problems over the phone
• Directing unresolved escalations to the most cost effective and efficient route to fix a specific issue.
• Ensure issues are resolved as effectively as possible and will balance time, materials, and customer satisfaction.
Requirements:
• Fully Bilingual
• Strong technical aptitude as well as the ability to sell the program to the customer, and driven to meet team & individual target goals.
• Communication skills
• Network troubleshooting


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For technical assistance related to the application process, please contact us at webhelp.njoyn@cgi.com or call 1-877-427-7717 Monday to Friday 8:00am-8:00pm EST.