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Client Relationship Manager - Enterprise Accounts

Job Number:
Job Type:
Full Time
Job Category:
Information Technology
Montréal, Quebec

Client Relationship Manager - Enterprise Accounts

STATUS: Permanent full-time position

Our client invests in their employees by offering the following benefits:
▪ Competitive salary
▪ Unlimited paid vacations
▪ Liberal Work-from-Home policy
▪ Comprehensive group insurance package
▪ Flexible hours
▪ Group RRSP program
▪ Regular offsite company events
▪ Support for continuous learning and development


We thank all candidates for showing interest in this role; however, only retained candidates will be contacted.

For more information on our recruitment services, please visit our website

Our client was named one of Deloitte’s Fast 50 Technology Companies to Watch in Canada last year. They are a dynamic, welcoming company that strives to hire the best and brightest people. They have been told that they suffer from a “Never Good Enough” syndrome, and they proudly embrace it. Our client is looking for people who are never satisfied with themselves or their company, constantly pushing to improve both.

You’re given the autonomy to have a substantial impact on the performance of the company, and your work will be creative and challenging - it will never be boring. Efficiency is one of our client's core values and they endeavor to eliminate, automate, or outsource the mundane and repetitive both for themselves and their partners. If you’re the type of person that thrives in an environment of smart, driven, and competent colleagues, then you may have found your home.

As key member of the Client Relationship Management team, you will work closely with the Director of Customer Care to maintain relationships with new and existing clients. You will be responsible for the day to day communication with enterprise accounts, establishing relationships with new clients as they are transitioned from onboarding, understanding the services and reporting that our clients offers, and facilitating the clients experience with the team.

You will need to use your relationship building skills to guide the clients through their first interactions with our client's platform, and build their trust in the team and the software. You’re the type of person who loves autonomy and the freedom to manage your customer relationship how you see fit. Our client has a small and growing team, and this is your opportunity to get in on the ground floor and help our client develop their client management strategy. You’re always learning because you’re genuinely curious and always looking to grow.

A day in the life of this position includes managing internal and external stakeholders, understanding clients wants and needs, and working closely with the product development team to ensure that that our client can respond to those needs in a timely and efficient manner. If you’re a customer advocate and want to be involved in the growth of an exciting new software, this is the position for you. Your responsibilities include:

● Understand the customer organization and how our product and services can support them
● Proactively work with the individual clients to highlight the value
● Educate and support customers on best practices, and the use and benefit of products and services
● Be the leading customer advocate
● Empathize with every aspect of the customer experience, putting customers’ needs first.
● Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
● Drive customer advocacy, through references, case studies, and referrals.
● Own customer retention and influence growth of customer lifetime value.
● Interact and work with the Customer Support Manager team to develop a complete and integrated customer experience.
● Prioritize and funnel customer feedback to the Product Management team to optimize the user experience
● Manage the outsourced onboarding agency in getting the various CRMs setup for customers.

● You possess a Bachelor’s degree or higher
● You have 5 to 8 years experience in the payment processing or merchant banking environment dealing with large corporate accounts
● You are a self-starter driven by success with attention to detail.
● You have a solid understanding of business performance metrics, and a willingness to embrace data.
● You are an excellent communicator with the ability to sell and convince.
● You work well with a team and are not afraid to share your ideas.
● You are an adaptive learner who strives for challenges at all times

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