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Technical Project Manager – Mobile Platforming Company

Job Number:
Job Type:
Full Time
Job Category:
Information Technology
Montreal, Quebec

Technical Project Manager – Mobile Platforming Company

The Company & the role

An exciting company that is changing how mobile apps are built, is looking for a Technical Project manager to join their team. This company simplifies and powers mobile app experiences for businesses and employee audiences. This company offers a rapidly growing technology service that transforms any consumer, business, or employee interface into an amazing user experience through app stores worldwide. Our solution simplifies and powers compelling digital app experiences that users expect and appreciate. We are trusted by global strategic partners like Salesforce, Microsoft, and Orange to complete the last mile UX of their products. We also power last mile user experiences for dozens of other popular platform products, such as Shopify, Adobe Commerce (Magento), SAP, and more.

Our next-gen architecture is full-stack & no-to-low code. The solution includes three (3) category-leading products: Build, Connect, and Grow. The BUILD platform creates, powers, and maintains better-than- native-or-hybrid apps across mobile, tablet and other devices. The CONNECT infrastructure enables instant and seamless back-end integrations for major cloud, CRM, commerce, HR, and other systems. Finally, the powerful yet simple GROW software layer provides essential analytics and leading engagement services without limits from day one.
Our current subscribers are mostly medium to large enterprises because they realize we deliver a 10x better, faster, and smarter solution without UX strings or limits. We are currently operating 24/7/365 in over 20 verticals and on 6 continents.

We are currently looking for a Technical Project manager to join the team. The role will be to serve as a primary relationship manager to often large, sophisticated, companies who have subscribed to our technologies’ mobile application and mobile engagement software products (e.g., low-to-no code software development platform). The TPM will lead the relationship with the Customer and their team, as well as organize and collaborate with our internal mobile application teams. A TPM must be naturally inclined to deliver customer excellence as demonstrated by high CSAT, NPS, GDR and NDR (more below).

Title: Technical Project Manager
Location: Hybrid Model, very flexible. Office located Downtown Montreal, QC.
Position status: Full time permanent
Salary: Open to discussing + Benefits + stock options + 3-4 week’s Vacation

Role & Responsibilities:

1. Work closely with the Head of Project Management and Scrum Master to plan for and execute customer-agreed upon features for each sprint (a sprint is two weeks). The assigned customer work (quantity and complexity) will be commensurate with the customers subscription. Weekly sprint reports will be reviewed to ensure the TPM is delivering on the agreed upon value the customer has subscribed to with (Customers should get the level of service for which they paid).
2. Manage client interactions and requests by leading weekly project meetings and guiding customers through the mobile application process, leveraging our best practices and mobile application development expertise. Deliver high CSAT (customer satisfaction) and NPS (net promotion score) results.
3. Assist the sales and customer success team with retention, expansion, and renewal efforts. Here, we aim to deliver customer excellence, and therefore retaining, expanding, and renewing our clients is of utmost importance. The TPM is a key role in delivering a positive experience with our customers and often solutioning and recommending technical ideas and intelligent prioritizations that can meaningfully impact the customers’ business. This will be measured by Gross Dollar Retention (i.e., did the customer stay with us from one period to the next) and Net Dollar Retention (i.e., did we earn more business from exisiting customers).
4. Dedicate time and care to deliver professionally written customer communication, as well as verbal communication via conference calls. Work within an Agile framework with a spirit of collaboration and respect with internal and external teams. This will be measured via bi-annual performance reviews. Please carefully review our core values (found on the last page) and self-select that these are compatible with who you are as a person.

The TPM should be technically experienced, as evidenced by at least three of the following being true:
• Experience coding, as in software development work
• Experience managing a website and its content
• Being well versed and familiar with back-end and front-end coding languages and frameworks
• Familiarity, if not expertise, with Android and IOS Stores and how applications are published and managed
• Deep understanding of API’s and how they work
• Experience working in an agile framework

Additional Critical Competencies:
• Efficiency. Able to produce significant output with minimal wasted effort.
• Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not juts what is politically expedient. Speaks plainly and truthfully.
• Organization and Planning. Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
• Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Proactivity. Acts without being told what to do. Brings new ideas to the company.
• Flexibility/adaptability. Adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Calm under pressure. Maintains stable performance when under heavy pressure or stress
• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.
• High standards. Expects personal performance and team performance to be nothing short of the best.

Compensation, Benefits, Fun, and Professional Growth
We are developing into the best place for world-class high performers to work. To do this we empower employees to win, compensate them for their achievements, and have fun while delivering.
o A great global culture that strives to be world-class and realistic
o Stock options as approved by the Board.
o Great tech-company benefits
o Hybrid or remote office flexibility with casual/appropriate dress all-day, every day except when on- site with partners
o Strong results-oriented, accountability culture, with frequent feedback
o Quarterly town halls, fun events, open doors to executives, and more

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